The First Thing You Must Do If You Receive An ADA Website Claim
Right away, the first thing you must do if you receive an ADA website claim is to speak with an ADA accessibility lawyer.
Speaking with an ADA accessibility lawyer will allow you to go over the claim that you have received, the basis for this claim, and what you must do to develop an effective defense for this claim.
You will need an effective defense – and, in turn, a lawyer to execute this defense – in the event that you receive an ADA website claim.
A failure to speak with a lawyer can lead to a poor defense that forces you to pay a great deal of money to the person who brought forth the claim.
Outside of that major consequence, though, a failure to speak with a lawyer can also lead to a poor understanding of the basis for a particular claim, which means that you may not address the reasons why you received a claim.
Making Your Website ADA Accessible
Sometimes, an individual files an ADA website claim against a website that is, in fact, ADA-accessible. And when this happens, there is no legitimate basis for their claim, which makes defending against it much easier.
Even though the above does happen, it is uncommon. Rather, many websites that receive an ADA website claim are, in fact, inaccessible to disabled people.
If your website has already received an ADA website claim, then it is of the utmost importance that you make your website ADA accessible. To do this, you must redesign your website so that it is:
-Perceivable
-Operable
-Understandable
-Robust
Just as an example, your website must offer closed captioning for videos, as those who are deaf will not be able to understand the content of those videos.
Yet another example is that your website must be compatible with assistive technologies that those with disabilities rely upon.
A failure to make your website ADA accessible can lead to an ADA website lawsuit. And, if you receive an ADA website lawsuit but still fail to make the necessary changes, then you open yourself up to further lawsuits.
Given these facts, the best thing you can do is to make your website ADA accessible, even if you haven’t received a lawsuit and do not expect to do so.